Privacy Policy

ESHOP ONLINE STORE PRIVACY POLICY

1. General Provisions

1.1. This Privacy Policy (hereinafter — the “Policy”) governs the processing and protection of personal data of users of the ESHOP online store (hereinafter — the “Website”) located at: https://eshop.red.

1.2. The Policy is developed in accordance with data protection legislation and aims to ensure the confidentiality of user information.

1.3. Use of the Website signifies the User’s consent to the terms of this Policy. If the User disagrees with the Policy, they must refrain from using the Website.

2. Personal Data

2.1. Personal data means any information directly or indirectly related to an identified or identifiable natural person, voluntarily provided by the User when registering or placing an order on the Website.

2.2. Personal data that may be collected:

• First and last name;
• Email address;
• Contact phone number;
• Delivery address;
• Payment data;
• Other data necessary to fulfill obligations to the User.

3. Purposes of Processing Personal Data

3.1. The User’s personal data may be used for the following purposes:

• Order processing and fulfillment;
• Delivery of goods;
• Processing payments and refunds;
• Feedback and communication with the User;
• Providing information about discounts, promotions, and special offers;
• Improving service quality and Website performance.

4. Data Collection and Processing

4.1. The Website collects only the personal data necessary to achieve the stated purposes.

4.2. Personal data is processed lawfully, fairly, and confidentially using automated systems.

4.3. The Website uses cookies to improve performance and analytics. Cookies may collect data about the User’s actions on the Website but do not identify the person.

5. Transfer of Data to Third Parties

5.1. The Company undertakes not to transfer the User’s personal data to third parties without their consent, except as required by law.

5.2. Personal data may be transferred to third parties to fulfill obligations to the User (e.g., courier services, payment systems) or at the request of public authorities.

6. Data Protection

6.1. The Company takes all necessary measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

6.2. The Company uses modern encryption and data protection methods during transmission and storage.

7. User Rights

7.1. The User has the right to:

• Request information about their personal data processed by the Company;
• Request modification or deletion of their data;
• Withdraw consent to data processing at any time by contacting the Company.

7.2. To exercise their rights, the User may contact the Company via the contact details provided on the Website.

8. Data Retention Periods

8.1. Personal data is stored for the period necessary to achieve the purposes of processing or within the time limits established by law.

8.2. After the purposes are achieved or the retention period expires, personal data will be destroyed or anonymized.

9. Changes to the Privacy Policy

9.1. The Company reserves the right to make changes to this Policy. The new version of the Policy takes effect upon publication on the Website.

9.2. The User must regularly check the current version of this Policy on the Website.

10. Contact Information

10.1. For questions related to this Privacy Policy, the processing, and protection of personal data, the User may contact the Company at:

• E-mail: support@eshop.red
• Phone: +38(093)773-23-11
• Address: Ukraine, 52001, Dnipropetrovsk region, Dnipro district, Pidhorodne, Zheleznodorozhnaya St., 201